March 27, 2013

Global Converge Leaders in APAC: Meet Eric Wu

Continuing with our Global Leaders blog series, we introduce you to Eric Wu, Converge’s Global Business Leader in the APAC region. 

Meet Eric Wu, Global Converge Leader in APAC

 

 
Q: Tell us a little about what you do at Converge. Is there something that you specialize in for the company?

A: My title is Director of Sales in APAC for South Asia. My responsibilities include managing our regional sales team, daily sales activity and tactical operations. I work closely with my regional managers to support and strengthen each regional sales team, identify the potential markets and expand business.

Q: What region do you primarily serve?

A: I primarily serve South Asia, including Asean, Taiwan, Korea, Japan and India.

Q: How long have you worked at Converge?

A: I have been with Converge a little over ten years. I spent the first five years in Shanghai and the past five years in Singapore.

Q: Tell us a little about your background. What career path led you to Converge?

A: I joined Converge in OEM sales in Shanghai ten years ago. I am very lucky to have had the opportunity to work in a few different roles while at Converge: seller, buyer, regional manager, commodity manager and now sales director. The experience has allowed me to study this niche market from several different perspectives. I would also like to mention that prior to joining Converge I was in charge of procurement with a local PC maker in China.

Q: What services does Converge offer in your region?

A: As a global company, we offer the same shortage, surplus and quality management services to all APAC clients as we do in EMEA and the Americas. We not only help our customers source those hard-to-find, end-of-life (EOL) and NPI parts to keep their production lines running smoothly, but we also provide custom-built solutions to assist in the disposal of their surplus materials. We do all this through our Converge platform and with our quality inspection process providing customers peace of mind.

Q: How does the APAC market differ (if at all) from the rest of the world? Do you focus more on any specific services or technologies?

A: Yes, the APAC market does differ a bit, mainly because it encompasses many countries with different cultures, languages and business etiquettes. Converge is able to address these differences through seven regional offices with local staff available to prospect and serve customers every day. Another difference is that Asian customers not only tend to be more sensitive to pricing, but they are also typically well educated about the electronics market.

Converge is at a great advantage to be able to source with our established presence in APAC. Our strong commitment to quality allows us to offer the same services and technologies worldwide.

Q: What else should our readers know about Converge? How can they learn more about our services in APAC?

A: The electronics industry is a fast-paced, growing and constantly changing market. APAC electronics companies are facing shortages and surplus concerns every day. Converge APAC is a leading independent distributor with the ability to provide customers one-stop total solutions, such as EOL and NPI sourcing, mass production shortage sourcing, and surplus inventory recovery solutions.

With a global footprint and an integrated worldwide network, Converge’s sourcing radar covers every corner of the globe, providing 24/7 seamless support.

Furthermore, Converge fully understands how important quality is to the customers and the supply chain. All the electronic products shipped by Converge must go through a stringent quality assurance procedure complete with on-site multi-point inspections.

Q: Anything else you would like to share? Tell us about your family, favorite hobbies, etc.

A: I am happily married, with a lovely daughter. I enjoy reading, watching movies and playing badminton in my leisure time. After moving to Singapore, I started jogging not only for the exercise but also because it allowed me to make so many new friends.

Thanks, Eric!

If you would like to talk to Eric about how Converge can help your company in APAC or to get some pointers in badminton, feel free to contact him at eric.wu@converge.com.

March 13, 2013

New Converge Podcast: Protecting Customers Through Quality Management

How does Converge protect its customers from receiving substandard components? That’s the topic of discussion in a new podcast titled “Protecting Customers Through Quality Management” which is now available on the Converge website.

All of our customers are secure in knowing that partnering with Converge for their electronic component needs provide them peace of mind. But, how exactly does Converge provide that assurance?

In this new podcast, we will be talking with our quality experts Ron Wiggins and Dwight Gerardi about why it’s so important to partner with an independent distributor that has an established quality inspection program, some of the risks involved when you don’t, and you’ll even get a glimpse on how the quality management program actually works at Converge. Ron and Dwight will discuss their roles at Converge as well as our commitment to quality improvement and the type of equipment used.

They will also answer questions about what goes into our step-by-step inspection process and what happens if a discrepancy is found in a component. Protecting our customers and the supply chain from substandard parts is something we strive for every day and in every single transaction. It’s what we’ve built our reputation on and sets us apart from the competition.

To learn more about how our quality management process helps protect our customers and the supply chain listen to “Protecting Customers Through Quality Management”.

March 1, 2013

Global Converge Leaders in APAC: Meet Cannie Kok

In our continuing blog series we introduce you to Converge’s Global Business Leaders in the APAC region.

Meet Cannie Kok, Our Global Converge Leader in APAC




Q: Tell us a little about your role at Converge. Is there something that you specialize in for the company?


A: My title is Director of APAC Commodity & Purchasing at Converge, which is where my expertise lies. My responsibilities include managing and supporting a team of five commodity managers who handle all the purchasing and commodities in the APAC region. The commodity managers are divided up by different product groups-GEN IC, MEMORY, CPU, and technology products.

Our commodity management team utilizes industry experience and intelligence to locate and procure electronic components from sources throughout Asia in order to support our global sales team.

Q: What region do you primarily serve?

A: I primarily serve the APAC region, but I also work globally with our Amsterdam (EMEA) and Peabody (Americas) headquarters.

Q: How long have you been with Converge?

A: I am pleased to say that I have been working for Converge since 2003, so close to 10 years.

Q: Tell us a little about your background. What career path led you to Converge?

A: All my special training comes from past work experience in various industries. I have over 20 years of experience in planning and purchasing in the electronics industry for original equipment manufacturers, contract manufacturers, and franchised and independent distributors.

Prior to my career at Converge, I worked for several multinational companies such as Conner Peripherals (acquired by Seagate), Maxtor Peripherals (acquired by Seagate), NatSteel Electronics (acquired by Solectron), and Avnet, Inc.

Q: What services does Converge offer in your region?

A: Converge is a global company, so we are able to offer the same full suite of services as we do in our Americas and EMEA regions: procurement of parts for shortages, surplus inventory management, and an industry-leading quality management program.

Q: How does the APAC market differ (if at all) from the rest of the world?

A: I believe that there are some differences. I think the main differences between the APAC market and the rest of the world is our culture and the fact that Asia has been known to manufacture some of their own product brands at times.

There are also more languages and varying country regulations in the APAC region which we need to be well versed in to conduct business appropriately. This means that each transaction has to be handled differently to meet specific customer requirements and adhere to local laws and regulations.

Q: Is there anything you would like to share/brag about that readers might not know?

A: I would like our readers to know that Converge has established relationships with reliable suppliers globally, especially in Asia, and that our rigorous quality inspection process enables us to provide the best quality products in the least amount of time 24/7. And because of the concerns regarding suspect parts entering the supply chain, we need to be extremely careful whom we acquire supply from.

That is why our dedication to continual quality improvement and our vendor management program are key in helping reduce the risks of suspect products entering the supply chain, especially during a shortage market. Moreover, our vendor management program allows us to continuously monitor and carefully screen all our suppliers, providing our customers peace of mind.

Q: Anything else you would like to share? Tell us about your family, favorite hobbies, etc.


A: I am happily married with three loving children. I am blessed to have my family’s support despite my heavy commitment at work. I am passionate in learning about new technology products. I love shopping, traveling to different places, and experiencing and learning about various cultures. I also dabble a little in interior design.

Thanks, Cannie!

If you would like to talk to Cannie and learn more about how Converge can help your company in APAC, please feel free to contact her directly at cannie.kok@converge.com or visit the Converge website for our full list of services and global office locations.