August 22, 2013

Why a Converge Regional Office in Shanghai?

In today’s blog, we would like to turn our attention to our regional office in Shanghai, China.

Shanghai, sometimes referred to as “Queen of the Orient” was just a fishing port decades ago. Today Shanghai is not only one of the largest cities in the world, but also the largest and most expensive city in the People’s Republic of China. With a population of over 23 million, this major city is located in the eastern part of China on the Yangtze River Delta and borders the East China Sea and Hangzhou Bay.

Unbeknown to some of our readers, Shanghai’s famous Oriental Pearl Radio & TV Tower has been featured in some highly acclaimed films such as Mission Impossible and the Fantastic Four. Also noteworthy is Shanghai’s Magley train; connecting the city to its airport, it is the world’s fastest train with the highest recorded speed of 431 kmph (279 mph).

But in addition to its colorful history and tourist allure, Shanghai is considered a major financial center, generating up to 20% of GDP for China, with industrial technology being its largest contributing market vertical. With all this opportunity and an exponentially growing economy, it is certainly understandable why Converge would locate an office in this thriving city.

In January of 2003 Converge officially opened its Shanghai regional office. The goal behind the additional China location is to further increase our presence and reach in such a developing marketplace. The Shanghai office manages all supply chain business that is primarily focused in East China. It currently employs a staff of 22, consisting of 11 account managers, 7 sourcing representatives, and 4 business support staff.

Similar to other Converge regional offices, Shanghai offers a full suite of services in shortage solutions such as procurement of end-of-life (EOL) and obsolete components, and surplus inventory management options, all backed by an industry-leading quality management and inspection process.

And no matter in what region of the world you may conduct business, the bottom line is that technology-driven companies will always need to partner with a reliable and reputable independent distributor that has the global reach to ensure product fulfillment.

To learn more about Converge’s global footprint or our regional office in Shanghai, please drop us a line at info@converge.com

  
For information on another regional office, see our last blog highlighting Converge’s regional office in Herzliya, Israel.

August 13, 2013

Converge’s Endless Commitment to Quality

Why are we so obsessed with “Quality”? One reason may be that we have quite a bit to say about it. But mainly it’s because we are proud of our commitment to excellence in all areas of quality.

In past blogs posts, we have focused on individual areas of quality and how they impact our business and the electronics industry. In this blog, we would like to take a step back and provide our readers with a retrospective of the quality process.

If we look at the big picture it’s fair to say that “Quality” is one of the most common buzzwords in the electronics components industry today. Any independent distributor, broker, or franchise distributor you talk to will within minutes bring up the topic to either boast about their quality achievements or discuss the challenges that may face them.

Quality is essentially engrained in every aspect of the business, whether it’s providing quality customer service or quality components, or even just in the quality processes. And quite frankly, there is no tolerance for inefficient processes.

So what are the reasons Converge’s quality is so recognized in the electronic components industry?

  • Converge has a global commodity management team that utilizes their individual market expertise to provide insight on shortages, surplus inventory, and procurement opportunities in the marketplace.
  • Our vendor management program, which is a strict vendor screening and management program, identifies, qualifies, and approves suppliers while monitoring their performance throughout every transaction.
  • Our continually evolving multi-point quality inspection process now includes over 101 checkpoints.
  • Our component quality engineers are trained and certified to the IDEA–ICE 3000 standard and recertified every 2 years.
  • Our global facilities contain the latest testing equipment and technology, including baking ovens, XRF guns, X-ray/decapsulation machines, and an identification tool for CPU testing.
  • We have also adopted and implemented the 5S (sort, straighten, shine, standardize, and sustain) workplace organizational method to optimize workflow efficiency.
  • And finally, our in-house reporting, monitoring, and annual customer satisfaction survey provides us with critical feedback on how we are performing and helps us identify areas for continual improvement.
Although that seems like a long list of dedication to quality improvement, we know that striving for quality excellence doesn’t stop there. For Converge, we believe that quality excellence is and always will be an endless process.

For more information on Converge’s quality processes and procedures, please drop us a line at info@converge.com.