December 30, 2013

Converge Wraps Up 2013

We made it! Converge has had such a busy year we felt it was only fitting to recap for the end of year our past blogs for 2013.

So…Converge kicked off 2013 by discussing the results of our Annual Customer Satisfaction survey sharing some valuable feedback that customers provided to make further improvements on the services we provide globally.

We then introduced a series introducing some our key global leaders such as Bobby Ireland - Director of Global Business Trade Operations, Cannie Kok - Director of APAC Commodity & Purchasing, and Eric Wu - Director of Sales in APAC for South Asia and how their function provides Converge customers value.

We followed up by highlighting some of the major industries served, specifically Telecommunications and highlighted some of our regional offices in Israel, Shanghai and Sweden which not only provide the same services as our corporate offices in Peabody, MA, but also provide additional visibility in areas of the world most electronic distributors can’t.

We also introduced Pathfinder, an enhancement to our proprietary software system that improves our sales process, helps identify additional cost savings, and provides shortage solutions and surplus inventory mitigation for our customers.

Next we talked extensively about Converge’s commitment to quality, our strict compliance/logistics procedures, our C-TPAT recertification, the amazing implementation of 5S to improve quality/efficiency, as well as our quest to be AS-6081 certified.

But there was more. In another blog, we discussed common causes of shortages and what actions can be taken to alleviate procurement challenges during this period of the market cycle.

And finally, we introduced our readers to the Converge Global Operations team (Cannie Kok -Director of Commodities for APAC, Bobby Ireland - Director of Global Business Trade Operations, and Spence Huffstetler - Manager of NA Trade Operations). We outlined how their function takes them a step back from all the day-to-day sourcing and surplus management activities so they can measure the overall business objectives and establish specific goals to help grow and continue to support the business.

What a year it’s been!

We are so proud of our accomplishments and familiarizing our readers with what it takes to be a leader in the independent electronics components distribution industry.

Stay tuned for more in 2014!

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